Lane Florist Dallas reviews

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Michelle Cleveland

google

We genuinely apologize for your experience. Could you help us understand what you ordered or when you received it? We would gladly replace it; as we would not want you to have substandard flowers. Also, we pride ourselves with our service, as we would not be here if we didn't honor our customers. Please give me a call, I would like to understand the circumstances and make it right for you. My apologies again. Angela 214-363-1637 I thought you had picked up the flowers. I do not see an order in the system for you. I am trying to understand what happened with the flowers. Would you give us the opportunity to repair the situation?

1605906331

1

Horrible experience everyone is rude and flowers were dead that evening, I received flowers 2 months ago just now got to posting a review, I'm not sure what you mean by parked in back?

1518644716

Faolin Bloom

google

I apologize. We would not want to disappoint you. I know I can't solve the water issue, but I would like to understand the packaging issue to ensure other customers do not have the same problem. However, if your flowers did not make it to their final destination in perfect condition, I would be glad to replace them. Thank you for you comments.

1518659047

2

Pretty flowers but shoddy packaging work meant water got all over my car and the flowers look like they were from a grocery store by the time we got home. For the price, which is high, I would expect equally exceptional work to ensure the goods make it to the destination.

1480344132

C. Jax

google

Thank you. :) Happy Holidays!!!

1480347827

5

They have great deals if you go at the right time of day. Almost like happy hour for flowers. Really helpful staff.

1527131544

Megan Gover Kearns

google

Thank you for your kind review. It is a privilege to work with these beautiful flowers and an added bonus to have wonderful customers. Thank you again.

1527171689

5

I cant say enough good things about Lane Florist. I live out of state and could not attend my dear friends baby shower. The event was on a Sunday, but that is not a typical delivery day so I requested Saturday delivery with strict instructions for the venue staff. The owner called me to let me know she would personally deliver the flowers on Sunday to ensure there were no problems. Wow! Additionally, she changed the vase to better compliment the modern venue décor. My friend sent me pictures. The arrangement was gorgeous and really made her day! After the event, the owner called to check-in and make sure everything was perfect. Their work is stunning and their customer service is exceptional! Thank you so much for allowing me to surprise and bless my dear friend!

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John Dong

google

Thank you for your 3 star review. I don't see an order in the system for you and would love to know how we could have worked to provide you with a 5 star experience. I, also, saw where you reviewed Mockingbird Lane Florist with a 2 star within the same time frame as ours. Please call me at 214-363-1637 so that we may learn how to improve our service. Thank you for taking the time to leave a review.

1645629732

3